Legal review note: This page is included for preview and should be reviewed by a Texas attorney before public launch or payment collection.
Refund & Cancellation Policy
Last updated August 18, 2026
The short version
| When you cancel | What happens |
|---|---|
| 15–30 days before the event | Full refund less a $35 administrative fee |
| Less than 15 days before the event | Your reservation may be transferred to another guest |
| 72 hours or less before the event | No refund or transfer |
| You don't attend on the day | No refund |
| We cancel the retreat | Full refund |
Giving your place to someone else
Less than 15 days before the event, your reservation may be transferred to another guest. Email us the new guest's full name, email address and phone number as early as possible so we can update the guest list and collect the health information we need from her. Transfers are one-for-one and for the same package. Reservations cannot be transferred 72 hours or less before the event.
How to cancel
Email Luxuryretreats0608@gmail.com with the name on the booking and the date of the retreat. The cancellation takes effect when we receive your email, not when you send it — so if you are close to a deadline, follow up by phone on (830) 481-0723.
How refunds are paid
Refunds go back to the card you paid with. We process them within 5 business days of agreeing the refund; your bank usually takes a further 5 to 10 business days to show it. We cannot refund to a different card or by another method.
Partial attendance and unused elements
If you arrive late, leave early, or choose not to use part of your package — including a massage or treatment slot — that part is not refundable. If we are unable to provide an element that your package lists, tell us on the day and we will refund a fair proportion of what you paid.
Things outside our control
If a retreat cannot go ahead because of severe weather, venue closure, public health orders or another event beyond our reasonable control, we will offer you a place on a rescheduled date or a full refund. We are not able to reimburse travel, accommodation or other costs you have arranged separately, so please consider that before booking non-refundable travel.
Chargebacks
If something has gone wrong, please contact us first — we would much rather fix it directly and quickly. Raising a chargeback without contacting us delays the resolution for everyone.
Questions
Luxuryretreats0608@gmail.com · (830) 481-0723